Refund policy

Last updated: October 12, 2026

Our approach

Every FlowBizz product is printed on demand, made just for you by our production partner Printful. Because each item is made after you order, we do not accept returns or exchanges for a change of mind, a size error, or a color chosen at checkout.

What we cover

Submit a claim within 30 days of delivery if:

• the product is damaged or defective on arrival;
• there is a printing error (placement or quality) or the wrong item was sent;
• the size label does not match the size ordered.

In these cases, we offer a reprint or a refund. There is no need to return a damaged or defective product.

How to make your request

Email us at marketingflowbizz@gmail.com with:

• your order number;
• a clear photo of the problem (laid flat with a measuring tool for a placement issue; label visible for a size issue; all affected items in the same photo).

Lost package

If your package has not arrived, email us within 30 days of the estimated delivery date.

Package returned to sender

If a package is returned to us (invalid address or carrier error), we can reship it (additional shipping fees may apply) or offer a partial refund.

Questions? Contact us: we always find a reasonable solution.